Refund Policy

Effective date: November 3, 2026

Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all StanThat paid plans (BASIC, STANDARD, PRO, ULTRA) and handles refunds.

1. 14-day full refund

• For both first payments and renewals, if you ask within 14 days of the payment date, we give you a full refund of that payment, for any reason.
• You can also ask for a refund of a prorated charge from a plan change within 14 days of that charge.
• After a refund, the paid plan from that payment ends immediately and changes to FREE. Your categories and kept videos are not deleted, but you cannot add more while over the FREE limits.

2. After 14 days

• Payments are not refundable after 14 days from the payment date, including partial refunds for unused time.
• You can cancel at any time. After cancelling you will not be charged again, and you can keep using the plan until the end of the period already paid for.
• If you could not use paid features because of an outage or another fault on our side, we will refund you or extend your plan regardless of the 14-day period.

3. How to request a refund

1. Use the link in the receipt email from Paddle, or find your order at paddle.net with the email you paid with, and request a refund.
2. Or email contact@stanthat.com with the email address you paid with and the payment date (or order number), and we will handle it for you.

Refunds go back to the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

4. Exceptions

• Plans received through a DATA LIVE Patreon membership or a DATA LIVE YouTube channel membership are not paid on StanThat, so payment and refunds follow Patreon's or YouTube's policies.
• Refunds may be limited if we find abuse, such as repeatedly paying and requesting refunds.

5. Your statutory rights

This policy does not limit your statutory consumer rights, including withdrawal rights under the Korean Act on Consumer Protection in Electronic Commerce or the laws of your country. Where the law gives you more, the law applies.

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